Privacy Policy
Last updated: April 2026
LaunchLab LLC ("LaunchLab," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website launchlabnyc.com or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name when you contact us or submit a form.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Communications: Records of communications between you and LaunchLab LLC, including emails and SMS messages.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send you relevant communications about our services
- Improve our website and service offerings
- Comply with legal obligations
- Send SMS messages related to appointment reminders, service updates, and follow-ups (only with your consent)
SMS Communications & Text Messaging Policy
SMS Consent: By calling our number or engaging with our chat widget and providing your phone number, you consent to receive SMS text messages from LaunchLab LLC at the number provided.
Message Types: Messages may include appointment confirmations, reminders, follow-up communications, and information about our marketing automation services.
Message Frequency: Message frequency varies based on your interaction with our team.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
Help: Reply HELP for assistance or contact us at hello@launchlabnyc.com.
No Third-Party Sharing: Your phone number and SMS consent will never be shared with or sold to third parties for their marketing purposes.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our business operations (e.g., CRM platforms, communication tools)
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though this may affect website functionality.
Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
hello@launchlabnyc.com
LaunchLab LLC
30 N Gould St Ste N, Sheridan, WY 82801